We're here to help!

Please take a moment to browse through our Frequently Asked Questions below. If you can’t find an answer to your question below, don’t hesitate to Ask the Experts!

Frequently Asked Questions

How do I clean my new floors?

Use a brand name hardwood cleaner, preferably one that is made by a hardwood flooring manufacturer. Using this type of floor cleaner ensures that the manufacturer has done their research and knows what solution is best for hardwood. We recommend the ImpressionsHardwood Floor Cleaning Kit.

Do not use oil soaps, waxes, furniture polish, vinegar, ammonia based products, steam mops, or your vacuum cleaner with the beater bar turning. Click here to read the Do’s and Dont’s for Maintaining Hardwood Floors. 

Can I use a steam mop on my Impressions Hardwood floor?

Never use a steam cleaner on a hardwood floor. A steam mop pushes water down onto the floor which can cause the finish to bubble up as the water gets under the finish. It will damage the product and could void your warranty.

Can I use a steam mop on my Summit Waterproof floor?

Please don’t do it. It could destroy your floor. We know it is tempting because it gets the floor clean, but it also pushes water into the flooring and into the seams between the planks. When moisture is forced between the planks, it can cause damage to the floor, as well as creating a great place for mold to grow.

How do I get pricing on Impressions Floors?

Impressions Flooring is sold exclusively through authorized retail dealers. Our dealers are happy to help you with anything you need, including pricing. To find a dealer near you, visit our Where to Buy page and type in your address or zip code.

How do I install my new floor?

All of our installation instructions are available to you here: Installation Guides.

There is glue on my floor from the installation. How do I remove it?

Because there is a wide variety of installation glues available, we recommend that you contact the specific glue manufacturer involved to find out the safest way for removing the product from your floor.

What can I do to protect my floors?

It is important for you to protect your floors by using Felt Pads on all furniture items. We also recommend keeping welcome mats or rugs near entry ways to remove dirt from shoes that can scratch and damage your floors over time.

Can I install Impressions over radiant heat?

Yes! Tradition and Blue Ridge* can be installed over radiant heat. Experts agree, the best option for radiant heat is engineered hardwood. It is not as thick as solid hardwood, leaving plenty of room for the thin heating cables or tubes to lie easily beneath the floors. Engineered hardwood can also be “floated” which means the boards are glued at the seams and not nailed or glued down to the subfloor. Also, make sure your radiant heating system has been fully operational at 80 degrees for 2 weeks prior to installation. Read more about installing hardwood floors over radiant heat here, where we go into more detail. 

*Except Maple Natural

Are Impressions floors TSCA Title VI compliant?

All of our products are TSCA Title VI Compliant. The TSCA Title VI is an EPA federal standard set to limit formaldehyde emissions in composite wood products. We require all of our manufacturers to adhere to all environmental, health, and safety requirements, including stringent standards on formaldehyde emissions. The regulation establishes emission standards at levels that protect the public health. Our products are also 100% Lacey Act certified. Third party certification agencies are used to verify that all raw materials used in the production of our wood products are of legal origin.

Can’t find an answer to your question? Ask the Experts!